Frequently Asked Questions

Here are some brochures and quick answers to frequently asked questions we receive. (Click a question to reveal or hide the answer.)

If you have a question that's not answered here, please contact us.

Why implement EDI?

Most companies of late implement EDI because they do business with companies that mandate EDI. Some of our competitors use this as leverage to scare customers into implementing a non-integrated solution because it's faster and easier for the service provider.

It's true that standard EDI comes with its challenges, because it does rely on very solid business practices. The process of integrating EDI very often brings defects in manual processes to the surface, exposing shortcomings of a business application system, order management procedures and sales processes. With a seasoned EDI implementation team these risks can be mitigated and EDI can become a cost savings device for the company forced to implement the solution much like it's a cost savings device for the company that mandated compliance.

Why aren't EDI standards really standard?

Every company seems to do EDI differently. EDI standards really are a set of standards on the structure and coding of a transaction set, but are not only open to interpretation, but also allow for complete breakage of the very rules the standard was created to resolve.

Every company operates somewhat differently, providing their competitive advantages. Because business processes can vary so widely, so often to the methods of implementing EDI. In other cases companies implement EDI without knowing the best practices for a certain document type.

What does EDI integration mean?

A fully integrated EDI solution should provide for end-to-end automation of the extract of data from a source system, communication to a destination system, and automated load into that destination system. A company offering full integration should provide for automation of all of these functions that your company incurs, not simply the translation and delivery of data to an FTP server.

How does Managed EDI compare to outsourced EDI solutions?

These two solutions are often confused and interchanged with one another. Outsourcing typically refers to removing EDI operations and hosting these operations in a hosted solution, often as a "Software as a Service" (SaaS) solution. Our Managed EDI service, however, gives the central benefit of comprehensive support of an EDI solution without forcing the company to incur implementation costs and presenting the business with substantial risk to the flow of existing EDI transactions.

How does EDIAdmin support differ from other EDI outsourcing providers?

Three main differentiators include:

  • Business experience
  • ERP/Accounting application experience
  • Personal access to EDI support experts

EDI Admin employees and consultants have business experience in the day-to-day operations of EDI within companies. This gives an appreciation for the daily challenges that come with a system inadequately integrated and supported. These valued members of our team have also worked with the ERP, order management and accounting packages that we integrate into. So you're not expected to know everything about integration into your system, we should be the partner that guides you through that process.

As a company we have the EDI expertise that gives our customers the peace of mind that their supported solutions through EDIAdmin will operate as planned, tightly integrated and with proactive notices of defects and solutions.